Frequently Asked Questions
What should I do if I miss a dose? Can I take it later?
It is important to take your medication as prescribed by your healthcare provider. If you miss a dose, take it as soon as you remember. However, if it is almost time for your next scheduled dose, skip the missed one and carry on with your regular routine. Never take two doses at once to make up for a missed one.
What should I do if I lose my prescription?
If you have lost your prescription, contact your doctor to request a new one. You are also welcome to reach out to our pharmacy if you have previously purchased the medication with us, as we may be able to assist you in obtaining a copy of your prescription.
How should I dispose of expired or unused medications?
Please do not throw medications in the garbage or flush them down the toilet, as this can be harmful to the environment. Improper disposal may also put unused medications at risk of being accessed by others. Check with your local pharmacy or healthcare provider for safe drug disposal programmes available in your area.
What payment methods do you accept?
We accept Visa, MasterCard, AMEX, Discover, Bitcoin, and Ethereum.
What should I do if I experience an adverse reaction to my medication?
If you experience any side effects or adverse reactions to your medication, please contact your doctor right away. They may advise you to discontinue the medication or switch to an alternative one.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the progress of your package.
How can I find a product on your website?
Simply use the search bar located at the top of the website, or browse through the product categories to find the items you are looking for.
What types of products do you offer?
We offer a wide selection of products, including prescription medications, over-the-counter health products, sexual wellness items, as well as skin and hair care products.
I need additional information about your pharmacy. Where can I find it?
For more details, please refer to this FAQ section or get in touch with our customer support team for personalised assistance.
Can I get help with a product?
Absolutely. You are welcome to reach out to our customer support team via live chat, phone, or email for advice and recommendations on the products you need. Our team is glad to help you find the right solution.
What are the delivery times?
Delivery via Trackable Courier Service typically takes 10–21 days. Shipments can be monitored using a tracking number, and the maximum delivery time is up to 30 days.
Do you offer order cancellations?
You may cancel your order within 24 hours of placing it, provided it has not yet been shipped. Simply contact us via Feedback Support Service, Live Chat, or Phone, and one of our team members will promptly assist you. Once the order has been shipped, cancellation is no longer possible.